Case Studies

 

Check out our case studies from a range of industries showing how Access Tech helped save money, increased flexibility, and provided better business continuity.

CCaaS

CCaaS

A West Coast based, HIPAA regulated, startup transportation company that was in rapid growth mode needed a contact center solution to manage inbound client base. Access Tech assessed business drivers, budget, internal resources, regulatory requirements and need to scale to source a cloud-based contact center. AT facilitated a proof of concept that allowed the client to test the technology in their environment with their internal staff to ensure success of the larger implementation. The cloud allowed them to have limitless scalability without any capital outlay. The cloud contact center allowed the client to scale from 10 to 80 call center agents across multiple offices with ease. Management of all agents can be handled by a single web portal and one administrator.

UCaaS

UCaaS

Multistate law firm needed a solution to virtualize an ever-growing dispersed workforce and eliminate expensive office space. UCaaS provided a zero-capital solution that provided enhanced phone capabilities from anywhere. System administration could be managed through a single web portal. The solution could also integrate with their company active directory. The mobile application provided all phone functionality on any mobile device. The solution consolidated their IM, conference and collaboration tools allowing them to reduce costs and complexity and communicate internally and externally on a single platform.

IaaS

IaaS

A Fortune 100 company needed infrastructure hosting in Mainland China. Access Tech leveraged their international data center partners to develop a solution that met specific requirements for space, power, redundancy, bandwidth and compliance. AT also assisted in the procurement of the ICP licensing required for US based companies to host infrastructure in China.

SD-WAN

SD-WAN

Large, multistate architectural firm struggled with poor application performance and inability to manage or monitor their network with a combination of private WAN links and VPNs that were throttling applications and single points of failure. Moreover, as they added VoIP and video conferencing they could not monitor or manage traffic down to the application layer to guarantee performance. The SD-WAN solution that we sourced and implemented allowed the client to improve performance and reliability by dynamically routing traffic across multiple WAN links. It also provided a web portal that provided real time monitoring and alerting for application and WAN link performance. The SD-WAN solution increased bandwidth between the sites and improved connectivity, eliminated costly outages, and allowed for IT staff to concentrate on core business objectives.

Network Design

Network Design

As a Start-Up Company in need of everything, we helped our client design a network from the ground up. Access Tech designed the network which included Internet connectivity, SD-WAN, UCaaS, structured cabling, and on prem firewalls and switching across multiple offices. We have even created a mobile rack for disaster recovery that can be moved and spun up anywhere utilizing our partnership with a 3G/4G LTE aggregator.

Telecom Audit

Telecom Audit

We worked with a large non-profit with 80 locations spread across Oregon to do an audit of their existing services. They had no central repository of their carrier information, so they had no way to track contract terms, recurring costs or circuit information. We created a comprehensive inventory of all of their services, broken out by location, which helped their accounting department reconcile invoices and their NOC open trouble tickets, saving time and frustration. This also created a foundation to begin looking at economies of scale and purchasing power by consolidating carriers and right sizing services.

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