With more employees working from home, enterprises are either accelerating their cloud strategies or rushing to begin embracing cloud solutions. The result, as cloud investments expand, is the implementation of multi-cloud environments. While multi-cloud can provide for efficient workload placement and prevent vendor lock-in, it also carries the danger of uncontrolled cloud sprawl. The endless options related to infrastructure as a service (IaaS), software as a service (SaaS), and platform as … [Read more...]
Assessing the Worth of Disaster Recovery Technology
As enterprises adjust to full teams that work from home, the question of disaster recovery becomes more pressing. A remote worker may have no experience executing a disaster recovery plan, and even the IT team may be little prepared to handle a crisis when workers are dispersed across different locations and with different technology situations. Disaster in Its Many Forms Hardware and software failures are responsible for some downtime, but it can also stem from power or internet outages … [Read more...]
Zero-Tolerance for Cheap Cyber Security is a Must
Cyber security is among the most important investments for any company. Why is this? While there are so many reasons, here is an important example: What happens if your company's Book of Business gets stolen, or is accessed without permission by one of your competitors? Not having invested in a reliable and stable cyber security subscription would allow your customer-base to be public - Just imagine what impact that would have on your company. A zero-tolerance threshold for a cheap solution … [Read more...]
Why Zero-Trust Network Access Is Replacing VPNs for Security
Any enterprise with remote employees relies heavily on secure and reliable access to systems and applications – with flexibility as to what device, location, and time that access is granted. Traditional security approaches expose IP addresses and increase risk because of an implicit trust model. Zero-trust network access is rapidly being adopted to combat these vulnerabilities. Zero-trust network access conceals the IP address and grants access on identity-based authentication. It can be … [Read more...]
Why SD-WAN and Contact Centers Accelerate Digital Transformation Together
Enterprises looking for new ways to improve the customer experience benefit from combining software-defined wide area networking (SD-WAN) and contact centers. SD-WAN’s ability to simplify an increasingly complex network architecture and drive down costs also provides an opportunity to improve the customer experience with enhanced performance and expanded feature capabilities. Digital Drives Omnichannel As enterprises invest in more cloud technology, the push for digital transformation is … [Read more...]
Five Ways AI Analytics Deliver a Superior Customer Experience
Artificial intelligence (AI) is improving customer interactions and productivity across enterprises. From automating manufacturing processes to chatbot-directed customer service, AI is creating new opportunities for cost savings. Where it really drives change and improvement, however, is through AI analytics. AI analytics is creating superior customer experiences by utilizing data to heighten customization of those interactions. Take a look at five ways customer experiences are being driven … [Read more...]
Commonly Missed Costs in Cloud Mapping
For many enterprises, the sudden need to prioritize work-from-home policies has caused some upheaval in cloud mapping plans. Those that didn’t intend to shift their communications to the cloud anytime soon may have found their timeline significantly sped up. While there are a variety of benefits to cloud communications, including scalability, reliability, and cost savings, many enterprises find the migration process to be full of hidden costs or unanticipated fees. Take a look at some of the … [Read more...]
Three Keys to Data-Driven Business Agility
Enterprises that prioritize agility have been quicker to embrace digital transformation, giving them the ability to swiftly make adjustments to optimize customer experiences. To compete with today’s fast-paced changes, data-driven business agility is the new standard. Agility as the key to success, and even survivability, is nothing new. Stop to consider the brief moment that Netflix was mailing out DVDs. They seamlessly transitioned to streaming, while Blockbuster seemed like a dinosaur with … [Read more...]
Hybrid Cloud Storage Solves the “Cloud Versus Colocation” Question
Since cloud storage solutions have become more common, there has been a general thought among colocation providers that they represented an alternative to the cloud. It was generally believed that enterprises would either choose cloud or colocation, but not usually both. Hybrid cloud storage is changing all of that. Initially, this was a reasonable set of options. It created some competition between colocation data centers and public cloud providers to provide the most competitive and … [Read more...]
Stay Safe While Adopting the Internet of Things Technology
The move to cloud-based applications might have started out rather slowly more than two decades ago, but it quickly picked up steam, and today, cloud-based technology and the internet of things (IoT) is something just about every organization has adopted. What’s unfortunate about this situation is that the fabric that connects all these applications to the cloud wasn’t designed with much thought toward security because 20+ years ago, cyber criminals were a rarity. Therefore, with all the … [Read more...]
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