This may sound like a riddle, but it is a real concern. Advisors in the IT industry continue to feel troubled by the issues that arise in two major areas: The quality of their customers' data and ensuring it is secure. IT Advisors Can Maintain Comfort With Quality Data Maintaining comfort with data can be achieved when IT advisors ensure the quality and security of that data are successful. Customers will be the first to let you know if their connection, reliability, and security do not … [Read more...]
The Loss of an Employee: How Can MSPs Prepare?
As an MSP, or as any type of employer, what should be done in the event of an employee's loss of life? This is a question that is extremely important, yet rarely discussed. Do you have a thorough and reliable security and business plan in place should an employee suddenly die? It is probable that you already have a designated path to follow should they be fired or if they were to quit. However, many companies simply do not pre-strategize for death. What Happens When an Employee Death … [Read more...]
Your Contact Center Redefined
As companies quickly made the shift to work-from-home settings, the contact center was forced into a new realm. With in-store experiences all but disappearing, in many cases contact center agents found themselves providing the entirety of the customer experience. This meant not only were contact center agents called upon to answer the standard questions about billing, delivery timelines, and product availability, but to provide in-depth and broader information in general. On any given day, … [Read more...]
Cyber Security Best Practices for Top Concerns in 2021
Cyber security should never be an afterthought – especially not with the current landscape where companies from the small mom-and-pop shops to massive corporations are targeted with almost equal enthusiasm. Yet coming up with a solid strategy can be daunting, especially given all the products on the market today. If you follow these cyber security best practices, you’ll have good footing for getting where you need to be. Before you can know how to protect yourself, you must know where the … [Read more...]
Five Steps for Multi-Cloud Efficiency
With more employees working from home, enterprises are either accelerating their cloud strategies or rushing to begin embracing cloud solutions. The result, as cloud investments expand, is the implementation of multi-cloud environments. While multi-cloud can provide for efficient workload placement and prevent vendor lock-in, it also carries the danger of uncontrolled cloud sprawl. The endless options related to infrastructure as a service (IaaS), software as a service (SaaS), and platform as … [Read more...]
Assessing the Worth of Disaster Recovery Technology
As enterprises adjust to full teams that work from home, the question of disaster recovery becomes more pressing. A remote worker may have no experience executing a disaster recovery plan, and even the IT team may be little prepared to handle a crisis when workers are dispersed across different locations and with different technology situations. Disaster in Its Many Forms Hardware and software failures are responsible for some downtime, but it can also stem from power or internet outages … [Read more...]
Zero-Tolerance for Cheap Cyber Security is a Must
Cyber security is among the most important investments for any company. Why is this? While there are so many reasons, here is an important example: What happens if your company's Book of Business gets stolen, or is accessed without permission by one of your competitors? Not having invested in a reliable and stable cyber security subscription would allow your customer-base to be public - Just imagine what impact that would have on your company. A zero-tolerance threshold for a cheap solution … [Read more...]
Why Zero-Trust Network Access Is Replacing VPNs for Security
Any enterprise with remote employees relies heavily on secure and reliable access to systems and applications – with flexibility as to what device, location, and time that access is granted. Traditional security approaches expose IP addresses and increase risk because of an implicit trust model. Zero-trust network access is rapidly being adopted to combat these vulnerabilities. Zero-trust network access conceals the IP address and grants access on identity-based authentication. It can be … [Read more...]
Why SD-WAN and Contact Centers Accelerate Digital Transformation Together
Enterprises looking for new ways to improve the customer experience benefit from combining software-defined wide area networking (SD-WAN) and contact centers. SD-WAN’s ability to simplify an increasingly complex network architecture and drive down costs also provides an opportunity to improve the customer experience with enhanced performance and expanded feature capabilities. Digital Drives Omnichannel As enterprises invest in more cloud technology, the push for digital transformation is … [Read more...]
Five Ways AI Analytics Deliver a Superior Customer Experience
Artificial intelligence (AI) is improving customer interactions and productivity across enterprises. From automating manufacturing processes to chatbot-directed customer service, AI is creating new opportunities for cost savings. Where it really drives change and improvement, however, is through AI analytics. AI analytics is creating superior customer experiences by utilizing data to heighten customization of those interactions. Take a look at five ways customer experiences are being driven … [Read more...]
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