Microsoft's Skype for Business Online service is retiring end of July, 2021. The company recommends anyone using that platform, move to their Teams product/service. Teams has been consistently growing bigger as the weeks go by, organically replacing any needs for the older platform. As we have all noticed, the remote workforce explosion has pushed the need for group and individual IM usage. In-person meetings are quickly becoming a thing of the past, with company and personal communications … [Read more...]
External IT Expertise: Needs Are On The Rise
As we move further into the cloud, the need for speed in the deployment of applications and services is ramping up. Most customer want these to be up and running practically immediately, increasing the opportunity for those who can assist. With security and compliance a huge concern for almost all companies, additional external IT expertise is becoming a necessary aspect in the success of a digital transformation. These external resources must be prepared to show how they rise above the … [Read more...]
Why SD-WAN Is Critical for Business Continuity
Traditionally, IT teams have treated business continuity with a reactive approach: responding to situations involving cyber security, a severe weather attack, and even sluggish network performance with a putting-out-fires strategy. They work case by case, working to restore networks and productivity even among enterprises with a business continuity plan in place. With more workers than ever logging on from home, continuity becomes a more central concern. Continuous connectivity is as … [Read more...]
Spotlight: The First African American PhD in Computer Science
We are happily celebrating the first African American to receive their PhD in Computer Science. This achievement was a major boon for the industry on many levels, as all voices deserve to be heard and respected. Dr. Clarence “Skip” Ellis was from Chicago, IL, and started working on computers at the age of 15. While most teens were out socializing with friends, Dr. Ellis spent much of his time reading through computer manuals. After receiving a scholarship in 1960 to attend Beloit College, … [Read more...]
Why are IT Advisors Often Kept Up at Night? Data.
This may sound like a riddle, but it is a real concern. Advisors in the IT industry continue to feel troubled by the issues that arise in two major areas: The quality of their customers' data and ensuring it is secure. IT Advisors Can Maintain Comfort With Quality Data Maintaining comfort with data can be achieved when IT advisors ensure the quality and security of that data are successful. Customers will be the first to let you know if their connection, reliability, and security do not … [Read more...]
The Loss of an Employee: How Can MSPs Prepare?
As an MSP, or as any type of employer, what should be done in the event of an employee's loss of life? This is a question that is extremely important, yet rarely discussed. Do you have a thorough and reliable security and business plan in place should an employee suddenly die? It is probable that you already have a designated path to follow should they be fired or if they were to quit. However, many companies simply do not pre-strategize for death. What Happens When an Employee Death … [Read more...]
Your Contact Center Redefined
As companies quickly made the shift to work-from-home settings, the contact center was forced into a new realm. With in-store experiences all but disappearing, in many cases contact center agents found themselves providing the entirety of the customer experience. This meant not only were contact center agents called upon to answer the standard questions about billing, delivery timelines, and product availability, but to provide in-depth and broader information in general. On any given day, … [Read more...]
Cyber Security Best Practices for Top Concerns in 2021
Cyber security should never be an afterthought – especially not with the current landscape where companies from the small mom-and-pop shops to massive corporations are targeted with almost equal enthusiasm. Yet coming up with a solid strategy can be daunting, especially given all the products on the market today. If you follow these cyber security best practices, you’ll have good footing for getting where you need to be. Before you can know how to protect yourself, you must know where the … [Read more...]
Five Steps for Multi-Cloud Efficiency
With more employees working from home, enterprises are either accelerating their cloud strategies or rushing to begin embracing cloud solutions. The result, as cloud investments expand, is the implementation of multi-cloud environments. While multi-cloud can provide for efficient workload placement and prevent vendor lock-in, it also carries the danger of uncontrolled cloud sprawl. The endless options related to infrastructure as a service (IaaS), software as a service (SaaS), and platform as … [Read more...]
Assessing the Worth of Disaster Recovery Technology
As enterprises adjust to full teams that work from home, the question of disaster recovery becomes more pressing. A remote worker may have no experience executing a disaster recovery plan, and even the IT team may be little prepared to handle a crisis when workers are dispersed across different locations and with different technology situations. Disaster in Its Many Forms Hardware and software failures are responsible for some downtime, but it can also stem from power or internet outages … [Read more...]
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