We at Access Tech understand that recording your business' IVR messages and greetings for voicemail boxes might seem like a a grueling, stressful process. It is important to have the correct voice to be the telephonic representation of your company. This service is referred to as Voice Talent, which is provided by companies that specialize in the inner-workings of recording telephony needs. Recently, our Customer Support Specialist, Ambrosia, has recorded multiple IVR recordings and Voicemail … [Read more...]
Trey Lackey – Award for Volunteer of the Year from Oregon Department of Corrections
Trey was honored to accept the award for Volunteer of the Year from the Oregon Department of Corrections. Here he is pictured at the awards ceremony with the Deputy Director, Collette Powers; the State’s Attorney General, Craig Pries; and Columbia River Correctional Institution Superintendent, Rick Angelozzi. Trey was recognized for the work he does in his interviewing skills with soon-to-be-released inmates. Congratulations, Trey! … [Read more...]
Mitel Buys ShoreTel
In a surprising merger announcement, Mitel announced they are buying ShoreTel for $430 Million. Per Dan Joos, President and COO of ShoreTel, "The combination of Mitel and ShoreTel will create a new UCaaS market leader with a differentiated strategy and solution. Mitel and ShoreTel are committed to providing continued support and an attractive path forward for all customers so that no customer is left behind or will have to abandon what they already have to cloud-enable their organization." This … [Read more...]
What is DaaS and is it right for you?
DaaS (Desktop-as-a-Service) DaaS is a virtualization service that is purchased on a subscription basis and hosted on the cloud so that users can access their applications and desktops from any device, anywhere. While the service provider handles all the back-end infrastructure maintenance, customers generally manage applications and desktop images with personal data being copied to and from the virtual desktop during logon/logoff. Some advantages of DaaS: Data security Reliability … [Read more...]
Broadsky’s Cradlepoint NetCloud – 4 Benefits
The Cradlepoint NetCloud model from Broadsky uses several different technologies and a NaaS, or Network-as-a-Service, and merges them with an Enterprise Cloud Manager platform. This means more simplified cloud-based software-defined networking (SDN) management and no-touch deployment of 4G LTE-enabled routers, wired, and wireless networks. There are several benefits to this model that you'll want to look at before making the change. Here are 4 Benefits of Cradlepoint's NetCloud: Full Branch … [Read more...]
Ransomware and You
Ransomware is a Threat to Your Company and You Yet another dangerous ransomware racket is happening and this time they are targeting HR departments, or anyone who is involved in the hiring process in your company. It is called GoldenEye and disguises itself as a PDF file cover sheet and an Excel spreadsheet. It is as that spreadsheet is opened when the ransomware makes its way into your server. As you know, GoldenEye is clearly not the only culprit out there so taking precautions will help you … [Read more...]
Fiber Capacity in the Pacific NW
Two of the Industry’s thought leaders, Eric Rosenberry, NWAX President, and Conan Lee, Managing Director at Jones Lang, were featured at a networking event hosted by 7x24 Exchange (www.7x24exchange.org). The highlights were the Pacific NW’s phenomenal fiber capacity and critical infrastructure. The area ranks 5th in the nation largely due to the presence of Google, Intel, and Amazon, as well as the fact that Oregon has the most undersea fiber routes anywhere in the country. Both small and … [Read more...]
Comcast Joins Charter in Committing to Full Duplex DOCSIS 3.1
Full Duplex DOCSIS 3.1 Comcast has joined Charter in committing to DOCSIS 3.1 for the long term. Following Altice USA’s somewhat stunning announcement last week, it would be the first U.S. cable company to deliver multigig services with an all-fiber network. Speaking at UBS’ annual media and telecom conference this week, Comcast and Charter swore allegiance to the “Full Duplex” version of DOCSIS 3.1. This is a technology currently under development by CableLabs. It can theoretically … [Read more...]
How to reduce your ‘ahs’ and ‘ers’ in your speaking
“Yeah, well, you know, that’s just, like, your opinion, man!” Jeff Bridges’ quip from The Big Lebowski may be one of the most quoted lines from the 1998 cult classic. But if your speech is filled with “you knows” and “likes,” you’re more likely to be dismissed than be quoted. So, if you’re eager to reduce your “ahs” and “ers,” here are the three types of filler word patterns, along with some simple solutions. 1. Word/sound repeats Word/sound repeats are the most difficult to reduce because you … [Read more...]
SD-WAN — Part Deux
IT downtime is costing enterprises $700 billion dollars per year. Over half of North American businesses still don’t have a proper recovery solution in place. According to a study by IHS, companies average around $1 million to $60 million of downtime costs every year. 78% of that loss was employee down time, as well as 17% of revenue loss, and to fix the issue accounted for 5%. What could SD-WAN do for these companies? SD-WAN These statistics support the major increase in SD-WAN appeal. SD-WAN … [Read more...]