Companies frequently encounter the need for handling employee churn in our rapidly changing world. What are some of the steps to follow to manage employees when they are moving between jobs? What can set your business apart from others to prevent employee churn? First, always have a back up plan. At some point, employees will leave, move up or down, express dissatisfaction in their position, or need to be let go. Ensure that your knowledge of the company encompasses at least part of what … [Read more...]
Why is Clearly Documenting Your Work Processes so Important?
As our work climate continues to move towards a remote landscape, the availability of processes and procedures is becoming ever more important. Employees need a quick and easy way to access and reference how to do certain job functions. In addition, info about product information and who to contact for specific requests, are also necessary to have available. Clear documentation allows workers without face-to-face contact with their leaders to feel and perform more autonomously. This creates a … [Read more...]
Skype for Business Retiring End of July: What Does This Mean for You?
Microsoft's Skype for Business Online service is retiring end of July, 2021. The company recommends anyone using that platform, move to their Teams product/service. Teams has been consistently growing bigger as the weeks go by, organically replacing any needs for the older platform. As we have all noticed, the remote workforce explosion has pushed the need for group and individual IM usage. In-person meetings are quickly becoming a thing of the past, with company and personal communications … [Read more...]
Spotlight: The First African American PhD in Computer Science
We are happily celebrating the first African American to receive their PhD in Computer Science. This achievement was a major boon for the industry on many levels, as all voices deserve to be heard and respected. Dr. Clarence “Skip” Ellis was from Chicago, IL, and started working on computers at the age of 15. While most teens were out socializing with friends, Dr. Ellis spent much of his time reading through computer manuals. After receiving a scholarship in 1960 to attend Beloit College, … [Read more...]
Announcing our New Service: Voice Talent
We at Access Tech understand that recording your business' IVR messages and greetings for voicemail boxes might seem like a a grueling, stressful process. It is important to have the correct voice to be the telephonic representation of your company. This service is referred to as Voice Talent, which is provided by companies that specialize in the inner-workings of recording telephony needs. Recently, our Customer Support Specialist, Ambrosia, has recorded multiple IVR recordings and Voicemail … [Read more...]
Trey Lackey – Award for Volunteer of the Year from Oregon Department of Corrections
Trey was honored to accept the award for Volunteer of the Year from the Oregon Department of Corrections. Here he is pictured at the awards ceremony with the Deputy Director, Collette Powers; the State’s Attorney General, Craig Pries; and Columbia River Correctional Institution Superintendent, Rick Angelozzi. Trey was recognized for the work he does in his interviewing skills with soon-to-be-released inmates. Congratulations, Trey! … [Read more...]
Mitel Buys ShoreTel
In a surprising merger announcement, Mitel announced they are buying ShoreTel for $430 Million. Per Dan Joos, President and COO of ShoreTel, "The combination of Mitel and ShoreTel will create a new UCaaS market leader with a differentiated strategy and solution. Mitel and ShoreTel are committed to providing continued support and an attractive path forward for all customers so that no customer is left behind or will have to abandon what they already have to cloud-enable their organization." This … [Read more...]
What is DaaS and is it right for you?
DaaS (Desktop-as-a-Service) DaaS is a virtualization service that is purchased on a subscription basis and hosted on the cloud so that users can access their applications and desktops from any device, anywhere. While the service provider handles all the back-end infrastructure maintenance, customers generally manage applications and desktop images with personal data being copied to and from the virtual desktop during logon/logoff. Some advantages of DaaS: Data security Reliability … [Read more...]
Broadsky’s Cradlepoint NetCloud – 4 Benefits
The Cradlepoint NetCloud model from Broadsky uses several different technologies and a NaaS, or Network-as-a-Service, and merges them with an Enterprise Cloud Manager platform. This means more simplified cloud-based software-defined networking (SDN) management and no-touch deployment of 4G LTE-enabled routers, wired, and wireless networks. There are several benefits to this model that you'll want to look at before making the change. Here are 4 Benefits of Cradlepoint's NetCloud: Full Branch … [Read more...]
Ransomware and You
Ransomware is a Threat to Your Company and You Yet another dangerous ransomware racket is happening and this time they are targeting HR departments, or anyone who is involved in the hiring process in your company. It is called GoldenEye and disguises itself as a PDF file cover sheet and an Excel spreadsheet. It is as that spreadsheet is opened when the ransomware makes its way into your server. As you know, GoldenEye is clearly not the only culprit out there so taking precautions will help you … [Read more...]