Enterprises looking for new ways to improve the customer experience benefit from combining software-defined wide area networking (SD-WAN) and contact centers. SD-WAN’s ability to simplify an increasingly complex network architecture and drive down costs also provides an opportunity to improve the customer experience with enhanced performance and expanded feature capabilities. Digital Drives Omnichannel As enterprises invest in more cloud technology, the push for digital transformation is … [Read more...]
How Your Contact Center Could Benefit from AI
When was the last time you interacted with an automated system from the contact center of one of your favorite brands and you didn’t know it? Chances are this hasn’t happened – at least not yet. We all have stories of frustrating interactions with computers that don’t really understand what we're trying to do on the other end of the line. Projections suggest this is going to happen less and less as key market providers are introducing artificial intelligence (AI) like we’ve never seen before. … [Read more...]