Creating and maintaining trust with your customers can be a slow process as they learn by experience whether you are reliable and dependable. This takes time within the commerce world, just as it does within the personal world. What types of indicators allow you to trust someone, let alone an entire company? When you have signed with a new customer, the next steps involve giving you the keys to their castle, like managing their security and back ups. Doing this is difficult and stressful for all … [Read more...]
Five Ways AI Analytics Deliver a Superior Customer Experience
Artificial intelligence (AI) is improving customer interactions and productivity across enterprises. From automating manufacturing processes to chatbot-directed customer service, AI is creating new opportunities for cost savings. Where it really drives change and improvement, however, is through AI analytics. AI analytics is creating superior customer experiences by utilizing data to heighten customization of those interactions. Take a look at five ways customer experiences are being driven … [Read more...]