Enterprises looking for new ways to improve the customer experience benefit from combining software-defined wide area networking (SD-WAN) and contact centers. SD-WAN’s ability to simplify an increasingly complex network architecture and drive down costs also provides an opportunity to improve the customer experience with enhanced performance and expanded feature capabilities. Digital Drives Omnichannel As enterprises invest in more cloud technology, the push for digital transformation is … [Read more...]
What Are 3 Benefits of Migrating to Microsoft Azure?
There are obviously many benefits to updating your IT infrastructure. However, what if you were to migrate to Microsoft Azure? How would that benefit you and would it be better than what you currently have? Here are three specific benefits you will potentially encounter should you move over to Azure: Reduce Costs - Moving to Azure would eliminate a basic, but extremely important, need for ongoing hardware maintenance expenses and large CAPEX costs that are usually required upfront. Scaling up … [Read more...]
Moving Forward With Digital Transformation
Most enterprises are pursuing digital transformation, harnessing volumes of data through cloud solutions and responding more quickly to customer preferences. For each enterprise that successfully moves through initiatives to achieve improved agility and scalability in their business processes, there may be a line of unsuccessful transformation stories from similar enterprises. What’s the difference between enterprises that nimbly move through a digital transformation and those that get stuck … [Read more...]
Approaching a Digital Transformation With Eyes on Success
Around 80% of organizations have taken on some form of digital transformation within the last five years, according to a McKinsey & Company survey titled “Unlocking Success in Digital Transformation”. Success or failure of such ventures can generally be placed on the shoulders of chief information officers (CIOs). Just because you’re embracing new and exciting technology doesn’t ensure success. While these technologies are meant to lay out a path to productivity, it takes careful … [Read more...]
Don’t Begin Digital Transformation Without This
Pursuing digital transformation is almost a given in the cloud era, but there are still some organizations failing to see the importance of offering a superior customer experience or the impact of disrupting business processes for improved productivity. The fallout is potentially serious: in a recent Couchbase survey, respondents said that businesses that fail to embrace digital transformation may not even be in existence in the next two to four years. In a push to avoid this fate, companies … [Read more...]
Four Essential Elements for Successful Digital Transformation
Many enterprises have a digital transformation strategy at the center of their goals and objectives for the coming years. They may include incremental steps or sweeping changes, but they all ultimately focus on delivering a better customer experience, whether that customer is an employee or a client. What often stalls these enterprises in their digital transformation efforts, and may be impacting your own, is the lack of integration between the business and IT sides of the strategy. In taking … [Read more...]
Three Steps for Securing a Multi-Cloud Environment
Security in a multi-cloud environment cannot be adequately addressed by traditional approaches. A perimeter established by firewalls doesn't secure the cloud or the movement of data to and from cloud applications. The security plane is expanded significantly by one cloud migration, so a multi-cloud solution further complicates security. An adequate solution should be able to accommodate growth, but also protect data as a single workload may be housed in more than one cloud solution. Expanding … [Read more...]
Making the Most of Digital Transformation in a Small Business
With cloud providers able to offer solutions at any scale, digital transformation makes the latest technology accessible to small businesses. While in the past, only the big corporations could afford the best management tools, the subscription-based, scalable model of software levels the playing field. On the flip side, those small businesses that don’t embrace digital transformation are likely to fade out. Consumers, accustomed to the seamless convenience of smartphones and instant access to … [Read more...]
Digital Transformation and Secure Systems
Organizations face a number of challenges with regard to digital transformation, many of them related to managing massive volumes of data while trying to stay clear of cybercriminals. Threats have become more complex, forcing businesses to look deeper into how they can protect themselves. It’s been almost 25 years since the development of the first network security solution. These early solutions focused mainly on network connections. The use of firewalls played heavily into controlling who … [Read more...]
How to Talk About Emerging Technologies for More Productive Conversation
Talking about emerging technologies tends to be a muddled way to approach a conversation about the disruption happening in companies. While the term often comes up, it glosses over the many more specific ways to talk about the changes that are impacting every sector of every industry. Options in the cloud and digital transformation are happening now, but emerging technologies may include conversations surrounding topics like artificial intelligence and blockchain. The problem is that what’s … [Read more...]