MSPs Should Keep Your Workforce Productivity In Mind
Managed Service Providers (MSPs) are having a moment. There is a major shift throughout the world towards the increased prioritization of applications (apps) that are highly focused on productivity. These types of apps are referred to as Solutions as-a-Service, or SaaS. Any knowledgeable MSP will understand this focus and will offer workforce productivity apps in accordance to the specific needs of a company.
The Top 5 Productivity Apps:
- Office 365
- Digital Workplace Services
- Cloud PBX
- Email/Calendar/Contact Tools
- Content Management/File-Sharing Tools
Currently, Office 365 is the most commonly offered example of a productivity app, but digital workplace services are becoming a serious rival. This is projected to increase over the next year, causing the use of traditional enterprise offerings for filing, syncing, and sharing to decrease. Therefore, this will cause most companies’ process automation efforts to increase. This move will also give end users more independence over the design of their business methods and operations.
According to 451 Research, at present, Office 365 makes up 63% of all client-facing SaaS options in the US and India, and 33% in the UK. The most common use of this suite is for operations, involving the use of spreadsheets, word processors, forms, and presentation slides. These needs will continue to remain key aspects of any company’s productivity for years to come. Office 365’s apps are diverse, quick, easy to use, and ultimately very effective for most users. For these reasons, don’t expect Office 365 to be going anywhere, any time soon.
BPA and RPA – Automating Processes is the Future
Within our global business culture, Business Process Automation (BPA)and Robotic Process Automation (RPA) are set to define the upcoming initial surge of automating general and complex tasks. Ultimately, these notions of knowledge work will be what are preparing industries for the future.
Workforce management and productivity are now being measured via entirely new, and more robust, software tooling and analytics capabilities. So, in order to remain competitive, it is crucial that MSPs and systems integrators prioritize and convey to their customers the importance of productivity tools.
For more information, please contact us at Access Tech as we highly value any communication opportunities that come our way. Our team is uniquely qualified to assist with this, or any other technological inquiries you may have.